PLNet - Contacts

Ministry contacts:

The PLNet Program Office has overall responsibility for service delivery, financial management and strategic planning for the PLNet.  The office can be reached at PLNetAdmin@gov.bc.ca  

Help Desk:

PLNet customers can contact the helpdesk from anywhere in British Columbia Toll Free at 1-888-769-5678 or by email at: PLNetBC@eds.com

Regular Service Hours are 6:00 am to 6:00 pm PST, Monday to Friday, excluding British Columbia statutory holidays.  Beyond Regular Service Hours, the Help Desk will respond to Priority 1 incidents or outages 24 x 7, 365 days a year.

Help Desk Toll Free: 1-888-769-5678 or by email at: PLNetBC@eds.com

Service Desk:

The PLNet Service Management team is a client focused business unit that provides professional services in support of PLNet. 

The PLNet service model includes Network Support, Consulting and Project Management and other services directly to PLNet customers including client relationship and service management. 

The PLNet Service Management team Toll Free number is 1-888-467-5638