Information & Technology Management Standards


Operations Support Guide

The Operations Support Guide contains the final set of procedures for operating the application system. It is aimed at staff who maintain and support the running of the application system. It describes the tasks and procedures required to keep the system available and running for users.

Template

Contact

  Operations Support Guide Template (DOC, 227KB) ITMB Service Manager

Deliverable Reviewers

IMG Reviewers

Other Typical Reviewers

Application Analyst ITMB Client Lead
Technical Architect ITMB Business Analyst
Database Administrator Program Area Lead
Ministry Security Specialist Ministry Application Specialist
Web Tier Administrator    

Related Deliverables

Prerequisite Deliverables

 
  Application Design Deliverables or    
  Module Functional Documentation and    
  Module Technical Documentation    

Related Standards

The Operations Support Guide should conform to the Ministry template.